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PRIVACY POLICY

 

 

Effective Date: July 27, 2026
Last Updated: August 6, 2026

ELDERBERRY PHARMACY INC., doing business as ABC Drugs (“ABC Drugs,” “we,” “our,” or “us”), operates the website located at https://abc-drugs.com/ (the “Site”).

Protecting the privacy, confidentiality, and security of our patients and website visitors is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website and online pharmacy services.

When information qualifies as Protected Health Information (PHI), our practices are governed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), its implementing regulations, and all other applicable federal and New York State laws.

By accessing or using this Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information in two primary ways:

The information we collect depends on how you interact with our Site and the services you request.

A. Information You Voluntarily Provide

When you submit information through our website—including prescription refill requests, prescription transfer requests, contact forms, insurance assistance requests, or general inquiries—you may provide information such as:

We collect only the information reasonably necessary to respond to your request, communicate with you, and provide pharmacy-related services.

Please do not submit information that is unnecessary for the purpose of your request.

B. Information Collected Automatically

Like most modern websites, we automatically collect certain technical information when you visit our Site.

This information may include:

This information generally does not directly identify you and is used to improve website functionality, security, performance, and user experience.

C. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and evaluate the effectiveness of our educational content and marketing efforts.

These technologies may include:

We currently use or may use services such as:

These services help us:

Most web browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our Site.

2. How We Use Your Information

We use the information we collect to operate our pharmacy services and improve your experience with ABC Drugs.

Depending on the circumstances, your information may be used to:

We use information only for legitimate business, healthcare, and legal purposes.

3. Sharing and Disclosure of Information

ABC Drugs respects your privacy.

We do not sell, rent, lease, or trade your personal information or Protected Health Information.

Information may be disclosed only when necessary to provide pharmacy services, comply with legal obligations, or operate our business.

HIPAA-Compliant Service Providers

We may share information with carefully selected third-party vendors that assist us with:

Where required, these providers are contractually obligated to safeguard your information and comply with applicable privacy laws.

Healthcare Providers and Insurance Companies

When necessary to provide pharmacy services, we may share relevant information with:

This information is shared solely for purposes such as:

Legal Requirements

We may disclose information when required or permitted by law, including:

4. Protected Health Information (HIPAA)

Certain healthcare-related information you provide may constitute Protected Health Information (“PHI”) under HIPAA.

ABC Drugs complies with all applicable HIPAA requirements, including:

We maintain administrative, technical, and physical safeguards designed to protect PHI from unauthorized access, disclosure, alteration, misuse, or destruction.

Please note that submitting information through our website does not replace secure communications with your healthcare provider or pharmacist when discussing urgent medical matters.

5. Data Security

Protecting your information is fundamental to our business.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information and Protected Health Information from unauthorized access, disclosure, misuse, alteration, or destruction.

Our safeguards include, where appropriate:

While we take reasonable steps to safeguard your information, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.